Our Excellence Speaks For Itself

Our President, Mark Luna, started Excellent Networks in 2007 as a one-man shop. It wasn’t long before word got out about the Excellent IT Services and Support he provided organizations in and around El Paso. Mark’s clients began referring him to others, and his customer base grew to over 50 businesses in a very short amount of time.

Mark hired a great group of tech professionals, and now our team has over 40 years of combined IT Services and Support experience. The rest is history. For over 11 years, Excellent Networks is still growing solely through word-of-mouth referrals from our many satisfied clients.

Our “Fearless Leader” Mark Luna

The businesses we serve have anywhere from 10 to 50 users. And most ask us to help them invest in the right technologies for their unique purposes. Our goal is to always provide cost-effective, affordable solutions that work for them, and nothing more.

One reason we’re so highly regarded is our honesty and integrity. We always give our clients what they need and paid for. We don’t take any shortcuts. And we explain everything we do in plain language, so their employees feel comfortable using the IT services we provide. We won’t try to upsell you as other companies do. We’ll only suggest what will truly benefit your organization.

We stay on top of new technology and offer innovative solutions that make a network run more smoothly. We might change vendors if someone offers a better solution because we’re constantly looking for ways to improve our service offerings.

Most of our clients use our Managed IT Services. We offer three affordable plans for you to choose from. Our Silver, Silver Plan Plus Remote, and Gold Plans. If you’d like, we’ll visit your site and help you decide which is best for you.

We can remotely monitor your IT environment 24/7 to prevent downtime and block any intrusions or threats that could lead to data breaches. Of course, you can always call our 24/7 Help Desk and speak to a tech who will understand your IT issues. If they can’t help you, they’ll find the right professional who can.

Sometimes you need an onsite visit. When you do, our professionals will be there quickly. Excellent Networks provides Onsite IT Services Support to address any technology challenge. One reason we’re so highly recommended is that we provide fast and reliable service. We get things right the first time, so there’s usually no need to call us back.

We can come to your site and provide:

  • Network Design and Implementation
  • Computer Installations
  • IT Troubleshooting
  • IT Consulting
  • Firewalls and VPN Services (Virtual Private Network Service)
  • Software Installation, Training, and Support
  • Help for Email issues
  • Site Relocations
  • Network Security
  • Data Back-ups
  • Virus Protection
  • Hardware Integrity (to check for pending failures)

We will always:

  • Take care of your technology challenges.
  • Answer IT questions you and your staff have in plain language.
  • Assist you in making decisions about your technology needs for today and tomorrow.
  • Train your staff on the technologies you use.

We also provide Security Awareness Training for your employees, so they’ll know how to recognize and handle any IT threats. Our team of professionals will be your first line of defense against IT threats. The way IT companies combat data theft and intrusions has changed from even two years ago. There’s been a 101.2% rise in new ransomware. Today there are over 2,900 forms of ransomware and more than 12,500 new information security threats. Even your smartphones are at risk. And no organization is immune. Our experts stay up to date on the latest, most effective data-protection technologies so you can stay one step ahead of the bad guys.

Today, we are suggesting that many of our clients migrate their IT to the Cloud. Cloud-based solutions help small and medium-sized businesses better manage their IT operations and take advantage of enhanced flexibility, security and value. Cloud computing isn’t as complicated as many believe. It’s a computing environment where services like servers, applications, and data storage are easily and securely accessed via the Internet. Using the right cloud solutions allows your organization to be more productive, improves team collaboration, enhances data accessibility and mobility, and keeps your data secure.

You won’t have to worry about IT downtime or data loss caused by power outages and disasters. Our Business Continuity and Disaster Recovery Solutions ensure you can still access your critical information even if your site is physically closed. We can set you up for remote, secure offsite backups that ensure you can always access and recover your data.

Many of our clients have switched to our Cisco Voice-over-Internet Protocol (VoIP) business phones. It uses broadband internet connections to make and receive calls and provides benefits that older, proprietary phone systems can’t match. VoIP business phones not only saves our clients money, but they can stay connected even when phone lines go down. When compared to traditional business phones, VoIP saves up to 40% on local calls, and up to 90% on international calls.

Once you give Excellent Networks a try, you’ll want to tell your friends, and they’ll tell their friends, and so on. Isn’t this the best way to grow a business? We think so.

For a free and honest assessment of your IT needs, contact us or call us at (915) 875-0367.